Privacy Policy

LimpioYa (“we”, “our”, “us”) operates a digital platform that connects clients with cleaning service providers in Puerto Rico. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and related services. By using the app, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

We collect information that you provide directly, such as:

• Name
• Email address
• Phone number
• Address and service location
• Company information (including EIN for providers)
• Profile photos or business images

b. Uploaded Content

This includes:

• Photos (service images, cleaning proof, gallery uploads)
• Messages sent through the in-app chat
• Documents or verification files

c. Payment Information

All payments are processed securely through Stripe. We do not store credit card numbers or sensitive financial information on our servers. Stripe may collect:

• Payment method details
• Billing address
• Transaction history

2. How We Use Your Information

We use collected data to:

• Create and manage user accounts
• Connect clients with cleaning service providers
• Process secure payments via Stripe
• Send notifications about requests, messages, and updates
• Improve app performance and user experience
• Verify identities, companies, and prevent fraudulent activity

3. How We Share Information

• Stripe for payment processing
• Service providers involved in hosting and storage
• Cleaning companies or cleaners when clients submit requests
• Clients when companies respond to requests
• Law enforcement or authorities if required to comply with legal obligations

We do not sell or rent personal data.

4. Data Storage and Security

We use industry-standard security measures to protect your information, including encryption, secure APIs, and restricted access controls. Uploaded images and documents are stored in Amazon S3.

5. Your Choices & Rights

• Update your profile information at any time
• Disable push notifications through device settings
• Request deletion of your account and personal data
• Access or correct stored information

6. Children's Privacy

LimpioYa is not intended for individuals under 18. We do not knowingly collect data from children.

7. International Use

LimpioYa currently operates in Puerto Rico.

8. Changes to This Policy

We may update this Privacy Policy to reflect new features or legal requirements. The “Last Updated” date above will be adjusted accordingly.

9. Contact Us

If you have questions or requests regarding your privacy, contact us at:
Email: limpioyapr@gmail.com